Fantastic experience. Emailed them my problem which I thought was a condensation line blockage late Sunday night. Early Monday morning Troy contacted me to schedule an appointment for that day. He even came to my house after posted operation hours due to my work schedule. Troy was polite and quickly assessed and fixed my problem. Even took the time to look at another small issue and offer advice without blinking an eye. This amazing customer service is rare to find nowadays. Would definitely call Troy and Thor Industries again.